FCG Cloud Website Hosting, Business Email, Domains and SSLPowered by Future Creative Group Pty Ltd
Knowledge Base

Helpful setup notes for hosting and business email clients.

A starter knowledge base makes the website feel operational now and can later be expanded into a full WHMCS, Blesta or client portal help centre.

MAIL

How to access Webmail

  1. Open the Webmail link from Client Login.
  2. Enter the full email address and password.
  3. Contact support if the final server URL has not been issued yet.
OUT

Outlook setup checklist

  1. Confirm the mailbox exists.
  2. Use the full email address as username.
  3. Ask support for incoming/outgoing server settings.
DNS

DNS records to prepare

  1. Website A/CNAME records.
  2. MX records for email delivery.
  3. SPF, DKIM and DMARC records where required.
SSL

SSL certificate basics

  1. Point the domain to the hosting account.
  2. Confirm DNS has propagated.
  3. Request SSL activation or troubleshooting from support.
MOVE

Website migration checklist

  1. Share current host access details securely.
  2. Confirm website platform and database needs.
  3. Plan DNS changeover after testing.
HELP

When to open support

  1. Email login issues.
  2. Domain or DNS changes.
  3. Website downtime, SSL warnings or migration help.

Need hands-on setup help?

Send a support request and include your domain, email address and the device or service you need help with.

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