Terms of Service
FCG Cloud provides hosting, email, domain, DNS, SSL and migration services subject to package limits, payment status and acceptable use.
Terms & Policies
Professional service terms for FCG Cloud clients.
Simple starter policy wording suitable for review before final legal publication.
Privacy Policy
Client information is used to respond to enquiries, provide services, manage support and communicate about FCG Cloud services.
Refund & Cancellation Policy
Cancellation and refund requests are reviewed according to service status, supplier rules and whether setup work has already been completed.
Acceptable Use Policy
Services may not be used for spam, abuse, unlawful content, phishing, malware or activity that affects platform stability.
Support Policy
Support covers hosting, email, DNS, SSL, migration and setup guidance within reasonable package scope.
Domain Registration Notice
Domain availability and pricing are confirmed before registration. Registry and registrar rules apply.
Email Hosting Responsibility
Clients are responsible for mailbox usage, passwords and avoiding bulk unsolicited sending.
Service Suspension for Non-Payment
Services may be suspended or cancelled if invoices remain unpaid after reasonable notice.
Data Backup Responsibility
Clients should maintain independent backups of important website, email and business data where possible.
Fair Usage Notice
Hosting and email resources are intended for normal business use within the selected package.