HOST
Website Hosting Issue
Hosting, access, downtime or package-related support.
Support
Professional hosting and email support.
Request help with website hosting, business email hosting, domain registration, DNS, SSL, migration, Outlook, mobile email and general technical support.
Support categories
Choose the right support path.
MAIL
Email Issue
Mailbox access, sending, receiving, webmail or spam support.
DNS
Domain/DNS Issue
Domain pointing, nameservers, MX and TXT records.
SSL
SSL Issue
HTTPS, certificate or security warning support.
MOVE
Website Migration
Website transfer and launch planning support.
MIG
Email Migration
Mailbox migration and device reconfiguration support.
OUT
Outlook Setup
Desktop mail app setup guidance.
MOB
Mobile Email Setup
Mobile device email setup guidance.
HELP
General Support
Technical assistance and general account questions.
Priority levels
How support requests are classified.
URG
Urgent
Website down, email not sending or receiving, domain/DNS issue, SSL/security issue.
NOR
Normal
New email setup, Outlook setup, mobile setup, DNS update, website update request.
PLAN
Planned
Migration, package upgrade, domain transfer, new website/email project.
Open support request
Support request form.
This form opens an email to support@fcgcloud.co.za and is ready for backend integration later. Attachment upload can be connected when a backend support desk is added.